We are excited to announce that we are now shipping online orders within India and internationally. Our expedited shipping options via FedEx, DHL, Aramex, Speed Post, and other reliable logistics partners ensure that your shipment reaches you as quickly and securely as possible. Please be aware that product prices displayed are exclusive of all import duties.
Shipping Details:
- Order Processing: We strive to process all deliveries through reputable courier companies. If your pincode/zipcode is not serviceable by these couriers, we may use Indian Speed Post and will inform you accordingly. Please note that multiple items ordered together may not always ship together. In such cases, our customer care team will be in touch with you.
- Delivery Times: We aim to dispatch all products within 2-3 business days. However, delivery times may vary depending on factors such as customized orders, natural calamities, transport strikes, or other exceptional situations. In cases of significant delays, we will get in touch with you to confirm if you wish to proceed with your order.
- Express Shipping: For urgent orders, express shipping is available. Please reach out via WhatsApp at +91-9829019255 to arrange expedited delivery through our partners like FedEx, DHL, and others. These providers typically deliver international orders within 3-5 working days.
- International Shipping: We ship to over 300+ countries and territories, offering free worldwide shipping on all orders. All orders are dispatched from India, and any import duties, taxes, or fees charged upon the parcel reaching the destination country must be paid by the recipient. These charges are beyond our control, and customs policies can vary widely. For more detailed information, we recommend contacting your local customs office.
Important Notes:
- Customs and Import Duties: Please be aware that customs duties and taxes are the responsibility of the recipient. These charges can vary greatly depending on the destination country. While there is generally no import duty on gemstones in the USA, Canada, and Europe, other countries may charge a fee, typically under 1%. If you are a professional buyer, VAT may be reclaimable.
- Multiple Shipments: If you’ve ordered multiple items, they may not always be shipped together. Some items may ship sooner, while others may follow in a separate package. Our customer care team will keep you informed of any such situations.
- Secure Delivery: To ensure the secure delivery of your order, we do not ship orders to post office boxes. However, we can accept post office box addresses for your billing needs, if required.
- Signature and Identity Verification: All orders require a signature upon receipt. Additionally, our courier partners may request proof of identity before handing over the jewelry to ensure secure delivery.
- Unforeseen Delays: While we aim to deliver within the promised time, we cannot be held accountable for unforeseen weather conditions, national/regional holidays, lockdowns, or other events beyond our control that may delay delivery. If your order is delayed beyond two weeks of the estimated delivery time, we will contact you to see if you wish to proceed with your order.
- Packaging and Insurance: Every shipment is checked and packaged with the utmost care to ensure safe delivery. Our logistics partners, including FedEx, UPS, Sequel, DHL, and TNT, are known for their careful handling. Additionally, each item is insured to provide you with a stress-free shipping experience.
Tracking Your Order:
Once your order ships from our warehouse, you will receive an Airway Bill Number to track your shipment. All international express shipments are sent through trusted providers like FedEx, UPS, Sequel, DHL, and TNT, with typical delivery within 3-5 working days. EMS shipping is also available in over 200 countries, including India, the USA, UK, UAE, Singapore, Bahrain, Oman, Qatar, and Nepal, with a delivery time of 7-10 working days. Please note that EMS shipments may not always provide accurate tracking information, depending on the destination country.
FAQs:
What is the estimated delivery time?
We treat each order with priority and aim to dispatch your goods as soon as possible. Typically, deliveries take 5-7 business days. However, delivery times may vary depending on the type of order (e.g., direct or customized products) and external factors like transport strikes or natural calamities.
Which countries do you ship to?
We ship to over 300+ countries and territories worldwide, offering a free worldwide shipping service on all orders. For countries not listed at checkout, please contact our customer service team.
What should I do upon delivery?
Upon receiving your order, please ensure that the packaging is intact and that no items are damaged or missing. If you find any issues, kindly contact our Customer Service Representatives at +91-9829019255 (9 AM - 9 PM IST) within 48 hours of delivery.
Will I be charged customs duties or taxes?
Customs duties and taxes vary depending on the destination country and are the responsibility of the recipient. If you return an item after dispatch, you will still be liable for any customs charges, duties, or VAT imposed by your country.
What happens if I refuse or cancel an international order after dispatch?
If an international order is refused or canceled after dispatch, the customer will be responsible for all customs duties, VAT charges, and return shipping fees. Once the item is returned and any applicable charges are cleared, we will process a refund for the remaining amount.
Is my shipment insured?
Yes, all shipments, both international and national, are insured and carefully packaged to ensure they reach you safely. We offer inclusive insurance on each purchased item, giving you peace of mind.
Can I track my shipment?
Yes, you can track your shipment online. A Tracking Number will be provided via email once your order is dispatched. For any questions or assistance with tracking, please contact our customer service team.
For further inquiries, please reach out to us at info@tanayjewels.com or call us at +91-9829019255 between 10:30 AM - 6:30 PM IST, Monday to Saturday.
